Teamwork mit Wirkung: Du gibst Kundenfeedback und Marktinformationen an Vertrieb, Innendienst, Marketing und Support weiter. Um individuelle Lösungen zu entwickeln, stimmst Du Dich eng mit Technik und Service ab. Außerdem unterstützt Du bei Projekten, etwa bei Rollouts oder Neueinführungen.Struktur und Überblick behalten: Du dokumentierst Kundengespräche im CRM-System, planst eigenständig Deine Termine und behältst Deine Ziele für Umsatz und Besuche im Blick.
Main Tasks and Responsibilities Continuous monitoring of all critical data center infrastructures (power, cooling, electricity, fire protection) Conducting regular inspection rounds and documenting system statuses Responding to alarms and fault messages according to established procedures Performing initial diagnostics for technical problems and initiating appropriate measures Documentation of all incidents, measures, and completed work Support with planned maintenance work and infrastructure projects Ensuring compliance with security guidelines and access controls Communication with customers and external service providers during on-site deployments Processing support requests during the shift Handover of relevant information to subsequent shift teams Requirements Profile Completed training in a technical profession (electrical engineering, IT systems electronics, mechatronics or comparable) Ideally first experience in data center environments or IT infrastructure Basic knowledge in power supply, climate technology, and network technology Understanding of the importance of critical infrastructure and its high availability Technical problem-solving understanding and methodical approach Fluent in German good English Team player with independent working style Resilience and ability to act calmly in emergency situations Basic knowledge in the use of DCIM and ticketing systems Additional Desirable Qualifications Initial experience with data center components such as UPS, HVAC systems, generators Basic knowledge of server and network hardware Understanding of security and compliance requirements in data centers Knowledge of MS Office and monitoring tools Class B driving license Working Environment Shift work according to shift schedule (early/late/night) State-of-the-art data center environment with strict security and quality standards Team-oriented work in a technically demanding environment Opportunity for continuous education and professional development Responsible position with direct influence on the operational security of critical IT infrastructure Additional Information Orientation: Comprehensive training on all systems and emergency procedures Location: On-site –Schwalbach, DEU If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.
In addition, we rely on a balanced mix of on-site meetings and home office. We support you in your development We offer you optimal conditions to familiarize yourself so that you can quickly find your way around and become a part of the team!
In addition, we rely on a balanced mix of on-site meetings and home office. We support you in your development We offer you optimal conditions to familiarize yourself so that you can quickly find your way around and become a part of the team!