The Stepstone Group GmbH sucht in eine/n IT Manager (IT Support) f/m/d (ID-Nummer: 13728078)
This includes the day to day people management, work assignment, KPI/IKO evaluation, development plans and couching the team (9 direct and up-to 60 indirect reports); -Recovery management in case of major infrastructure incidents including coordinating any recovery efforts across all involved ITS support teams; -Accountability of first level incident management support for all systems supported by ITS by make use of service delivery skills and customer focused approach; -Participation in root cause analyses of infrastructure incidents and helps to implement the eventual solution.
DHL IT Services IT Services is the internal provider of specialized IT Build services and industrialized IT Run services to Deutsche Post DHL (DPDHL) Group: Supports over 260,000 DPDHL e-mail users; Runs more than 7700 servers; Supports more than 2000 global services and applications; Processes 9 million shipment information messages per day; 200000 man days per year of development application.
Execute development dialogues and design Individual Development Plans. Support talent management processes (performance review, Talent panels, potential and succession plan) Support the deployment of the corporate employee engagement and Leadership development program Execution and administration of internal development tools and processes, i.e. coaching, mentoring, 360º feedback, etc.
With our referral program, you will receive 2,500 EUR upon success. #Mobility: We promote sustainable mobility – we support you with an 80% subsidy for the public transportation ticket (Deutschlandticket) and a €15 employer contribution for bike leasing.
With our referral program, you will receive 2,500 EUR upon success. #Mobility: We promote sustainable mobility – we support you with an 80% subsidy for the public transportation ticket (Deutschlandticket) and a €15 employer contribution for bike leasing.
Facilitate interactive workshops and deliver solution concepts that align technology with client strategy. Oversee and support deployment and implementation activities, ensuring smooth delivery and quick issue resolution. Collaborate to enhance and optimize system functionality.
Our Unix Services team is looking for a new team member. You will provide 3rd level support for Unix/Veritas/Cloud infrastructure. You will also undertake proactive maintenance and administration of computer hardware and software, and operations tools in support of the delivery of the IT service.
Discover the modern way of recruiting in the sales and marketing field. With us you receive the perfect support for ensuring your professional success – together with consultants specialised in your industry. Our experience and know-how allow us to assist you individually in planning your next career steps, from choosing the right position to your first day on the job and beyond.
Main Accountabilities: ·Collection and analysis of data ·Identify areas of opportunity or problems within a supply chain environment ·Determine & analyze all costs to enable the daily management of effective & efficient deliveries so as to meet the pre agreed to KPI's ·Build models and run "what-if" analysis ·Provide support to teams to drive cost containment and/or cost reductions, delivery flexibility through development of comprehensive transport performance metrics ·Act as consultant to the design team during design phase for new business ·Translate defined strategies into specific goals, objectives and responsibilities ·Identify, review and implement processes to ensure operational efficiency and increased productivity Requirements: ·Ability to review and analyse data/results ·TMS experience would be an advantage ·Fixed and dynamic routing experience ·Advanced Microsoft suite knowledge ·Ability to function on a strategic level ·Excellent communication skills both verbally and written ·Business and financial acumen ·Build and maintain excellent relationships ·Fluent English ·Readiness to travel We offer: ·Work with professionals full of passion and willing to share knowledge ·A friendly workplace ·Real opportunities for development ·Private medical care ·Co-funded sport card ·Preferred life insurance conditions ·Co-funded vacation ·Christmas vouchers ·Participation in events supporting the local community
Discover the modern way of recruiting in the sales and marketing field. With us you receive the perfect support for ensuring your professional success – together with consultants specialised in your industry. Our experience and know-how allow us to assist you individually in planning your next career steps, from choosing the right position to your first day on the job and beyond.
You act as a central interface between customers, service providers, internal departments, and site management. In addition, you support the Site Manager in administrative and operational matters and serve as a deputy during absence. Also, you will be responsible for business development in the surrounding area: visiting customers and offering our services.
DKV is the full‑service provider in the field of eMobility, offering tailor‑made solutions for electric vehicles: from charging infrastructure to planning and design, from consultancy to installation and electricity products. As a Customer Support Representative, you are the coordinator and take ownership of our service delivery. You also support the Sales department in handling quotation requests and orders in the area of eMobility.
Cordes & Graefe KG sucht in eine/n Mitarbeiter IT Service Support – Field Service (w/m/d) (ID-Nummer: 13725310)
As an HSE Site Manager, you contribute to improving Health, Safety, and Environmental performance on wind turbine construction sites across Germany. You support projects from the delivery of components through crane operations, installation, and final commissioning. In this role, you act as a reliable partner for Site Management, installation teams, and service providers, while driving the continuous development of our HSE processes and implementing new requirements.
We maintain close relationships with customers across all industries and therefore can provide engineering specialists with exciting projects and attractive job opportunities, drawing on your personal interests and experience. As your professional companion, we support you throughout the entire process, from the first contact to the first day on your new job – all this completely free of charge.
Wir sind das größte privatwirtschaftlich organisierte IT-Personaldienstleistungsunternehmen in Deutschland und haben für jede Karrierestufe das passende Angebot – egal ob Sie an Vakanzen in agilen KMUs oder starken DAX-Konzernen interessiert sind. Wir beherrschen die komplette IT-Klaviatur von Support bis zur Softwarearchitektur oder Digitalisierung – dank unseres umfangreichen Portfolios ist für jeden etwas dabei. So konnten wir in den vergangenen Jahrzehnten im Rahmen einer Life-Long-Partnerschaft unzählige Fach- und Führungskräfte aus der IT dabei unterstützen, die Weichen für eine erfolgreiche Karriere zu stellen.
Wir sind das größte privatwirtschaftlich organisierte IT-Personaldienstleistungsunternehmen in Deutschland und haben für jede Karrierestufe das passende Angebot – egal ob Sie an Vakanzen in agilen KMUs oder starken DAX-Konzernen interessiert sind. Wir beherrschen die komplette IT-Klaviatur von Support bis zur Softwarearchitektur oder Digitalisierung – dank unseres umfangreichen Portfolios ist für jeden etwas dabei. So konnten wir in den vergangenen Jahrzehnten im Rahmen einer Life-Long-Partnerschaft unzählige Fach- und Führungskräfte aus der IT dabei unterstützen, die Weichen für eine erfolgreiche Karriere zu stellen.
We maintain close relationships with customers across all industries and therefore can provide engineering specialists with exciting projects and attractive job opportunities, drawing on your personal interests and experience. As your professional companion, we support you throughout the entire process, from the first contact to the first day on your new job – all this completely free of charge.
In addition, we rely on a balanced mix of on-site meetings and home office. We support you in your development We offer you optimal conditions to familiarize yourself so that you can quickly find your way around and become a part of the team!
Wir sind das größte privatwirtschaftlich organisierte IT-Personaldienstleistungsunternehmen in Deutschland und haben für jede Karrierestufe das passende Angebot – egal ob Sie an Vakanzen in agilen KMUs oder starken DAX-Konzernen interessiert sind. Wir beherrschen die komplette IT-Klaviatur von Support bis zur Softwarearchitektur oder Digitalisierung – dank unseres umfangreichen Portfolios ist für jeden etwas dabei. So konnten wir in den vergangenen Jahrzehnten im Rahmen einer Life-Long-Partnerschaft unzählige Fach- und Führungskräfte aus der IT dabei unterstützen, die Weichen für eine erfolgreiche Karriere zu stellen.
Wir sind das größte privatwirtschaftlich organisierte IT-Personaldienstleistungsunternehmen in Deutschland und haben für jede Karrierestufe das passende Angebot – egal ob Sie an Vakanzen in agilen KMUs oder starken DAX-Konzernen interessiert sind. Wir beherrschen die komplette IT-Klaviatur von Support bis zur Softwarearchitektur oder Digitalisierung – dank unseres umfangreichen Portfolios ist für jeden etwas dabei. So konnten wir in den vergangenen Jahrzehnten im Rahmen einer Life-Long-Partnerschaft unzählige Fach- und Führungskräfte aus der IT dabei unterstützen, die Weichen für eine erfolgreiche Karriere zu stellen.
We are the biggest privately owned IT recruitment agency in Germany and offer the best jobs for every career level – whether you are interested in vacancies in agile SMEs or international DAX groups. Hays masters the entire IT job spectrum, from support to software architecture or digitalisation – thanks to our broad portfolio, we have something for everyone. In the last decades, we were able to support numerous IT experts with choosing the right path for a successful career, positioning ourselves as their lifelong partner.
You lead an international technical team and coordinate deployment, support and continuous improvement activities. Your role is essential for enabling reliable data flow, operational readiness and a smooth transition into service operations.
Cybersecurity: Schutz der IT-Systeme unserer Kunden durch umfassende Sicherheitslösungen. 5. Support & Wartung: Rundum-Service für bestehende Systeme und Unterstützung bei technischen Fragen. Service Manager (m/w/d) Wir suchen zur Verstärkung unseres Teams einen Service Manager: Als Service Manager sind Sie mitverantwortlich für die Definition, Überwachung und Optimierung von Service-Level-Agreements (SLAs) zwischen IT-Diensten und unseren Kunden und den Lieferantendienstleistern.
Ihre Tätigkeiten: Entwicklung eines global skalierbaren Service-Business-Modells (Serviceverträge, Care Packs, digitale Services)Massiver Ausbau von Wartungsverträgen und langfristigen Support-VerträgenWeiterentwicklung des Serviceportfolios (Ersatzteil-Management, Upgrade-/Modernisierungsgeschäft, Software-Pakete)Steuerung und Monitoring kommerzieller Service-Kennzahlen (Marge, Auslastung, Service-Umsatzanteil)Umsetzung und Weiterentwicklung von Konzernstandards, Qualitätsrichtlinien und globalen Vorgaben Einführung und Pflege klar definierter Service-Level-StrukturenEtablierung eines klaren Eskalationsmanagements intern wie externAufbau eines effektiven Ressourcen- und KapazitätsmanagementsAnwendung von Qualitätsmethoden (z.
CANCOM SE sucht in eine/n Service Desk Agent 1st Level IT Support im Service Desk (m/w/d) (ID-Nummer: 13341206)
Job Title: Service Depot Repair Specialist Location: Concord Massachusetts Department: Service & Support Reports To: Depot Repair Manager ------ About Oxford Instruments Oxford Instruments is a leading provider of high-technology tools and systems for research and industry.
CANCOM SE sucht in eine/n Service Desk Agent 1st & 2nd Level IT Support im Service Desk (m/w/d) (ID-Nummer: 13341207)
Newport Spectra-Physics GmbH MKS Instruments, Inc. sucht in eine/n Customer Support Representative (w/m/d) – Order Management (ID-Nummer: 13662125)
Inventory Management & Internal Controls Maintain >98% inventory accuracy through robust cycle counting, reconciliation and root-cause elimination of variances.Plan and execute annual stock take with Service Manager; prepare auditable evidence and SOX-compliant controls where applicable.Record and resolve issues with damaged goods or deliveries; raise claims with suppliers/carriers as required. In-house Service & Customer Support Booking in of customer pumps/equipment and parts deliveries in SAP following defined processes; allocate materials to the correct service orders/jobs.Package pumps/materials for shipment to engineers and customers ensuring protection in transit and accurate documentation.Maintain a clean, tidy and Health & Safety compliant workshop environment to facilitate in-house repair workflows and turnaround time.Skills, Knowledge & Experience Essential: Strong knowledge of end-to-end logistics processes, inventory control, and master data governance.Forklift drivers licence and experience of driving in a racked warehouse environment.Proficient in the MS Office Suite, particularly Excel.Familiarity with data visualisation (eg Power BI) is a plusExcellent problem solving, prioritisation and stakeholder communication skills.
Has primary responsibility for selling the portfolio of the Leybold Services Product range. Communicate, collaborate, and support equipment sales team in carrying out operational reviews at accounts to secure repeat orders and present service as a differentiator to successfully penetrate new business.
SERVICE DESK ANALYST WITH DUTCH Take the chance to join DHL IT Services in Prague - an award winning employer and Service Desk department - Czech Employer of the Year in Prague and Best Large Service Desk. - We support internal colleagues with different levels of IT Support within Deutsche Post DHL global logistics group. Here you will become part of DPDHL with offices in over 220 countries and global employee community of almost half million people.
Wir sind das größte privatwirtschaftlich organisierte IT-Personaldienstleistungsunternehmen in Deutschland und haben für jede Karrierestufe das passende Angebot – egal ob Sie an Vakanzen in agilen KMUs oder starken DAX-Konzernen interessiert sind. Wir beherrschen die komplette IT-Klaviatur von Support bis zur Softwarearchitektur oder Digitalisierung – dank unseres umfangreichen Portfolios ist für jeden etwas dabei. So konnten wir in den vergangenen Jahrzehnten im Rahmen einer Life-Long-Partnerschaft unzählige Fach- und Führungskräfte aus der IT dabei unterstützen, die Weichen für eine erfolgreiche Karriere zu stellen.
We are the biggest privately owned IT recruitment agency in Germany and offer the best jobs for every career level – whether you are interested in vacancies in agile SMEs or international DAX groups. Hays masters the entire IT job spectrum, from support to software architecture or digitalisation – thanks to our broad portfolio, we have something for everyone. In the last decades, we were able to support numerous IT experts with choosing the right path for a successful career, positioning ourselves as their lifelong partner.
Processes International agent invoices.Insures company payable guidelines are strictly adhered to.Investigates discrepancies, troubleshoots problems and addresses issues and works with other departments to enhance processes and procedures, answer questions and resolve issues.Processes airline invoices for payment.Creates and runs regular and ad hoc reporting as needed.All other duties as assigned by leadership in support of operational requirements. Qualifications: 2+ year’s prior experience in an Accounts Payable role managing high volume payment transactions.A proven background in managing multiple priorities and an ability to meet and surpass company metrics.Prior experience in a transportation environment is helpful.Familiarity with international currency desired.A high attention to detail.
We are the biggest privately owned IT recruitment agency in Germany and offer the best jobs for every career level – whether you are interested in vacancies in agile SMEs or international DAX groups. Hays masters the entire IT job spectrum, from support to software architecture or digitalisation – thanks to our broad portfolio, we have something for everyone. In the last decades, we were able to support numerous IT experts with choosing the right path for a successful career, positioning ourselves as their lifelong partner.
We are the biggest privately owned IT recruitment agency in Germany and offer the best jobs for every career level – whether you are interested in vacancies in agile SMEs or international DAX groups. Hays masters the entire IT job spectrum, from support to software architecture or digitalisation – thanks to our broad portfolio, we have something for everyone. In the last decades, we were able to support numerous IT experts with choosing the right path for a successful career, positioning ourselves as their lifelong partner.
Wir sind das größte privatwirtschaftlich organisierte IT-Personaldienstleistungsunternehmen in Deutschland und haben für jede Karrierestufe das passende Angebot – egal ob Sie an Vakanzen in agilen KMUs oder starken DAX-Konzernen interessiert sind. Wir beherrschen die komplette IT-Klaviatur von Support bis zur Softwarearchitektur oder Digitalisierung – dank unseres umfangreichen Portfolios ist für jeden etwas dabei. So konnten wir in den vergangenen Jahrzehnten im Rahmen einer Life-Long-Partnerschaft unzählige Fach- und Führungskräfte aus der IT dabei unterstützen, die Weichen für eine erfolgreiche Karriere zu stellen.
Essential Functions Develop Coordinate the development of investigator grants and estimates, contracting strategies and proposal text to support the proposal development process.Develop contract language, payment language and budget templates as required as applicable to the positionUtilize and maintain contracting systems, tools, processes, and training materials for selected sponsors, studies or multi-protocol programs according to the Scope of Work and Project Plan, within the agreed project strategy.Ensure collaboration, including communication with sponsors, stakeholders and RSU regions and countries as applicable to the position, to successfully deliver the agreed project scope in compliance with sponsor requirements and/or the RSU Management Plan.Provide specialist legal, operational and financial contracting support to the Study Teams, as applicable to site agreements to facilitate efficient business development and initiation and maintenance of clinical trials, whilst enabling compliance with regulatory requirements.Ensure overall contracting efficiency and adherence to project timelines and financial goals as applicable to site agreementsReport contracting performance metrics and out of scope contracting activities as required.Work with Quality Management to ensure appropriate contract management and quality standards.
Ihre Aufgaben Operative Verantwortung für den IT‑Service am Standort Hamburg in Zusammenarbeit mit einer globalen IT‑Organisation Standortnahe Betreuung unserer Mitarbeitenden durch überwiegend vor‑Ort erbrachte IT‑Services Priorisierung, Bearbeitung und Nachverfolgung von Incidents und Changes im Rahmen eines strukturierten Ticketmanagements Sicherstellung des 1st- und 2nd-Level-Supports für Endanwender mit der Unterstützung externer Dienstleister Planung und Durchführung von IT-Projekten im IT-Service Betriebsunterstützung und Pflege der lokalen Netzwerk-Infrastruktur Erstellung und Pflege der Dokumentation für IT- und Kommunikationssysteme Ihr Profil Erfolgreich abgeschlossenes Studium oder Ausbildung im IT‑Umfeld mit relevanter Berufserfahrung Fundierte Erfahrung im IT‑Service‑/IT‑Operations‑Umfeld sowie in der erfolgreichen Umsetzung von IT‑Projekten Praktische Erfahrung und sichere Grundkenntnisse in Netzwerkinfrastruktur Professionelles Auftreten mit sehr hoher Service‑ und Nutzerorientierung Strukturierte, eigenständige und lösungsorientierte Arbeitsweise Hohe Zuverlässigkeit, Flexibilität, Eigeninitiative und ausgeprägter Teamgeist Bereitschaft, sich in neue Technologien, Tools und Trends einzuarbeiten Einsatzort: Hamburg ǀ Hamburg
Ihre Aufgaben Operative Verantwortung für den IT‑Service am Standort Hamburg in Zusammenarbeit mit einer globalen IT‑Organisation Standortnahe Betreuung unserer Mitarbeitenden durch überwiegend vor‑Ort erbrachte IT‑Services Priorisierung, Bearbeitung und Nachverfolgung von Incidents und Changes im Rahmen eines strukturierten Ticketmanagements Sicherstellung des 1st- und 2nd-Level-Supports für Endanwender mit der Unterstützung externer Dienstleister Planung und Durchführung von IT-Projekten im IT-Service Betriebsunterstützung und Pflege der lokalen Netzwerk-Infrastruktur Erstellung und Pflege der Dokumentation für IT- und Kommunikationssysteme Ihr Profil Erfolgreich abgeschlossenes Studium oder Ausbildung im IT‑Umfeld mit relevanter Berufserfahrung Fundierte Erfahrung im IT‑Service‑/IT‑Operations‑Umfeld sowie in der erfolgreichen Umsetzung von IT‑Projekten Praktische Erfahrung und sichere Grundkenntnisse in Netzwerkinfrastruktur Professionelles Auftreten mit sehr hoher Service‑ und Nutzerorientierung Strukturierte, eigenständige und lösungsorientierte Arbeitsweise Hohe Zuverlässigkeit, Flexibilität, Eigeninitiative und ausgeprägter Teamgeist Bereitschaft, sich in neue Technologien, Tools und Trends einzuarbeiten Einsatzort: Hamburg ǀ Hamburg
Ihre Aufgaben Sicherstellung der Service Level Agreements (SLA) Überwachung des auditkonformen Betriebs der SAP BO Platform Aussteuerung des Service Teams im Nearshore Consutling Fachbereich hinsichtlich SAP BO Single Point of Contact für Tableau Themen, Update Wiki Publizierung von Best Practices Schnittstellenfunktion zur IT Ihr Profil Sehr gute Kenntnisse in ITIL und Service Management Prozessen Gute Kenntnisse in SAP BO Konfiguration / DevOps Support Erfahrung in der Koordination von Nearshore Teams Erfahrung im Projektmanagement Kommunikative Persönlichkeit Das klingt nach einer spannenden Aufgabe für Sie?
DHL IT Services – AboutUs IT Services is the internal provider of specialized IT Build services and industrialized IT Run services to Deutsche Post DHL (DPDHL) Group: Supports over 260,000 DPDHL e-mail users;Runs more than 7700 servers;Supports more than 2000 global services and applications;Processes 9 million shipment information messages per day;200000 man days per year of development application.
As a Service Product Manager, you shape the global service products of the Nordex Group and support our international organization with clear, robust, and market‑oriented solutions. You work closely with markets, service units, and central functions and directly contribute to our business success.
wetreu IT-Service-Management GmbH sucht in Kiel eine/n IT-Support / HelpDesk-Service (m/w/d) (ID-Nummer: 13762630)
Partner with Corporate Center finance stakeholders to analyse closing processes Map existing workflows and identify automation and AI opportunities Assess data sources and define required system or data changes Translate findings into clear technical and process improvement specifications Collaborate with IT, data, AI and delivery teams to implement changes Support process redesign and continuous improvement Communication, stakeholder management, especially with senior management Strong technical understanding, including SAP FICO and group reporting Solid experience as a Business Analyst Strong analytical and process mapping skills Experience applying AI, robotics automation, or lean/process redesign Knowledge of consolidation and Corporate Center finance processes Solid English communication, German advantageous Combined technical and business background Opportunity to shape automation, AI, and modern financial processes Dynamic, international, and cross-functional work environment Professional growth through complex process and system improvement work Hays helps you gain a foothold in innovative companies Ihr Kontakt Referenznummer 866054/1 Kontakt aufnehmen Telefon:+41 44 225 50 00 E-Mail: positionen@hays.ch Anstellungsart Freiberuflich für ein Projekt
Do you work in a structured manner, are you reliable and ensure that our customers always receive the best possible support? Then join our team! In this position, you will be responsible for looking after and supporting our customers, providing training and ensuring that our machines and processes fulfil the high expectations of the Semiconductor Industry - all in a high-precision environment that also includes working in clean rooms.
Teamleitung IT-Service (m/w/d) – in Vermittlung Deine Aufgaben: Koordination und Führung des IT-Service-Teams Organisation des allgemeinen Supports und Eskalation bei Bedarf Optimierung des IT-Service-Prozesses nach ITIL Durchführung von Qualitätskontrollen und Entwicklung eines Wissensportals für Self-Service-Lösungen Sicherstellung der Aktualität und Validität der CMDB Entwicklung und Reporting von KPIs sowie Changeplanung und -abstimmung Dein Profil: Abgeschlossene Ausbildung im Informatikbereich oder ein Bachelorabschluss in Informatik Fundierte Erfahrung im IT-Service und Kenntnisse der aktuellen technologischen Entwicklungen Leidenschaft für Prozessoptimierung und hohe Kundenzufriedenheit Schnelle Auffassungsgabe und ausgeprägte Team- und Koordinationsfähigkeit Sehr gute Deutschkenntnisse Deine Vorteile: Flexible Arbeitszeiten und die Möglichkeit auf Homeoffice Eigenverantwortliches Arbeiten und ein umfangreiches Weiterbildungsangebot Abwechslungsreiche und kreative Tätigkeiten in einem zukunftsorientierten Unternehmen Offene Kommunikationskultur und eine konstruktive Fehlerkultur Attraktive Firmenrabatte, Bikeleasing und Kooperationen mit Fitnessstudios Diverse Sozialleistungen wie Urlaubs- und Weihnachtsgeld, betriebliche Altersvorsorge und mehr Interessiert?
Essential Duties and Responsibilities Customers (external) Identify, establish and manage multi-tier relationships across customer and DHL organizations to ensure a long-term business partnership and achievement of corporate goals Build and maintain executive relationships within the designated Key Accounts (Local as well as Multi-National) customer accounts and Partners Provide customer oriented service at all times relating to specific sales and customer expectation issues Reporting to the Sales Manager, B2B Provide customer account revenue and activity reporting, as required by the Management team Participate in and contribute to the development of strategies and approaches to maintain, protect, improve and grow account sales & portfolio Keep current and provide account strategy in line with country level business plans, ensuring profitable revenue growth Provide country inputs to the development of account strategies Implement agreed account sales and customer acquisition strategies set by the regional account team, ensuring targeted revenue and profitability levels are in line with agreed business plans Drive sales improvement through regionally harmonized processes Contribute to the regional bidding or RFQ process when requested Communication Develop a working relationship with the relevant support sections e.g. GKAM Support Group, Operations to ensure they are kept up to date with all issues relating to the GKAM Customer accounts Represent the customer in the solution/service development process, ensuring clear communication of customer expectations and requirements Work together to strategically improve the overall competitive advantage of the customer, and maximize the customer’s life time value to DHL Sales/Customer Account Development – Planning and Follow Up Formulate a personal sales plan that incorporates initiatives for identifying and gaining new business prospects and maximizes growth within the existing account base so that the required account sales results are achieved Develop and implement a strategy to promote DHL programs and solutions to the assigned list of customer accounts Implement global and regional account acquisition / development approaches and platforms Display strong skills in global customer analysis to ensure that all customer requirements are being fulfilled Manage and co-ordinate the agreed account initiatives, activities and programs to retain and grow ongoing revenue and profit contributions Develop plans to deny competitor penetration into the accounts Co-ordinate the development and delivery of services and solutions that provide consistency and reusability to enable customers to achieve their corporate objectives and gain competitive advantage through DHL Margins/Profitability Assurance Establish and implement a pricing review timetable that ensures improving margins from designated accounts Adhere to regional standards on profit margins and discount guidelines Ensure all customer agreements are cost sensitive to ensure a suggested minimum pricing tariff is set and adhered too.