ERP-Betrieb & Systemverantwortung Betreuung, Administration und Weiterentwicklung des ERP-Systems Sicherstellung eines reibungslosen Systembetriebs (Verfügbarkeit, Leistung, Datensicherheit) Verwaltung von Benutzern, Rollen und Berechtigungen Analyse und Bearbeitung von Störungen im 2nd-Level-Support Prozess- & Business-Support Enge Zusammenarbeit mit den Fachabteilungen (z. B. Einkauf, Vertrieb, Produktion, Logistik, Finance) Aufnahme und Umsetzung von Anforderungen aus den Fachbereichen Erkennen und Verbessern von ineffizienten Prozessen oder manuellen Abläufen Unterstützung bei der Digitalisierung und Vereinfachung von Geschäftsprozessen Erstellung von Auswertungen und Berichten für Entscheidungen Projekte & Weiterentwicklung Mitarbeit bei ERP-Updates und Systemerweiterungen Abstimmung und Zusammenarbeit mit externen Dienstleistern und Softwarepartnern Unterstützung bei Schnittstellen-, Datenmigrations- und Integrationsprojekten Durchführung und Dokumentation von Tests bei neuen Funktionen oder Anpassungen Dokumentation & Enablement Pflege von System- und Prozessdokumentationen Erstellung verständlicher Anleitungen für Anwender und Key-User Schulung und Unterstützung der Anwender im ERP-System Mitarbeit am Aufbau einer nachhaltigen und praxisnahen ERP-Struktur Ihr Profil: Must-have Abgeschlossene Ausbildung oder ein Studium im IT-, kaufmännischen oder technischen Bereich (z.
Performs other duties as assigned. Claims Supervisors, Claims Coordinators, and additional support as required on a supplemental basis. Settlement authority for claims up to $250k Manage with internal and external legal counsel claims litigation courses of action.
Take the responsibility of Key account's sales data analysis, including market share, loss rate, annual SWOT report and quarterly report.Take the ownership of the customer experience and improve the Service/Technical /Application support quality. In charge of the profit level/AR of the key accounts and make a high-level balance.Take care the whole life time of product and demonstrates the ability to engage and communicate effectively with senior-level client executives.Cooperate and share the market & technical information with the Leybold sales in other area, in order to help the business increasing of whole Leybold China.Other tasks assigned by manager.
SUMMARY Begin your career with DHL IT Services! We are seeking for a talented Associate Application Support Analyst to join our team. You will provide application support to ensure the availability of these services to DHL Business Unitswithminimal disruption to business continuity.
SUMMARY Begin your career with DHL IT Services! We are seeking for a talented Associate Application Support Analyst to join our team. You will provide application support to ensure the availability of these services to DHL Business Unitswithminimal disruption to business continuity.
Plant Operation providing Customer Services or Spares Delivery as part of a (Long Term) Service Agreement During the warranty period ensures that the replenishment or additional spares are ordered with sufficient time Supports Siemens Energy, during Post-Warranty Period according to Customer’s contractual requirements (availability of spares, supply spares as per expected delivery time).
Plant Operation providing Customer Services or Spares Delivery as part of a (Long Term) Service Agreement During the warranty period ensures that the replenishment or additional spares are ordered with sufficient time Supports Siemens Energy, during Post-Warranty Period according to Customer’s contractual requirements (availability of spares, supply spares as per expected delivery time).
In addition, we rely on a balanced mix of on-site meetings and home office. We support you in your development We offer you optimal conditions to familiarize yourself so that you can quickly find your way around and become a part of the team!
Your Contribution Act as the primary technical point of contact for customers and Sales regarding OEM products, applications, and development needs.Serve as technical expert for assigned product groups; ensure specifications, requirements, and use conditions are fully understood and documented.Lead technical negotiations with customers, engaging as a peer and ensuring both technical and commercial alignment.Own product specifications for assigned OEM and standardized components.Evaluate feasibility of OEM inquiries; clarify technical questions with Technical Centers, Supply Chain Management, Product Management, Engineering, and Purchasing.Propose technical solutions and provide cost estimations in support of quotations and commercial opportunities.Lead or participate in customer-driven or strategic internal projects; coordinate prototype production, engineering samples, and technical evaluations.Drive internal and external approvals for changes in specifications, materials, supplier processes, or production methods.Perform competitive analysis and technology benchmarking to support product positioning and improvement.Provide technical documentation, application notes, and training materials; ensure all materials are accurate and up-to-date.Train Sales teams and, as needed, customers on new products, applications, and technologies.Support the Quality Department in resolving internal and customer complaints, including guiding root cause analysis and corrective actions.Contribute technical insights to global/regional product strategy, roadmap planning, and annual R&D activities.Establish and maintain product files (including medical product files when applicable).Ensure compliance with all Environmental, Health & Safety requirements.Perform additional duties as assigned to support SBF Medical's goals.
Access to continuous learning, and career development opportunities.Receive relocation assistance to support your move. Ihr Ansprechpartner Dr. Daniel Wittenstein +49 7931 4909007 Rückruf anfordern
The jobholder (f/m/d) works as a Export Control Manager & Customs Specialist in the facility in Hamburg Fuhlsbüttel andsupports the business by determining potential license requirements and applying for licenses, as well as ensuring that aircraft spares are imported and exported correctly and in line with laws and license conditions. Tasks: Advices and support for all areas involved in the foreign trade (internal and external suppliers and service providers), in the selection of necessary authorizations, taking into account specific terms and conditionsExamining, assessing and deciding on authorizations, license types and exemptions of export controlled processes, goods, services, transits and brokeringDevelop, apply, set, implement and coordinate preliminary inquiries, export licenses and special procedures, as well as verification and control of reporting to the authoritiesAdvices and implement requirements in regards to the U.S.
Archivierung (perspektivisch)SAP Basisthemen (Druckersteuerung, Job-Monitoring, RFC-Verbindungen, Schnittstellen, etc.)SAP Support und Customizing in den Modulen FI/CO: Prozessbetreuung und Prozessgestaltung im SAP S/4 HANA1st und 2nd Level Support in Fiori und GuiErstellung von Schulungsunterlagen und Durchführung von SchulungenIntensive Zusammenarbeit mit den Key-UsernProjektleitung und Projektmitglied bei SAP ProjektenSicherstellung des einwandfreien SAP BetriebsErfolgreich abgeschlossene kaufmännische Ausbildung und/oder HochschulstudiumFachkenntnisse und Erfahrungen in den SAP Modulen FI/COSehr gute Fachkenntnisse im SAP BerechtigungsmanagementFachkenntnisse und Erfahrungen administrativen Aufgaben im SAPProzessorientiertes und strukturiertes Denken und HandelnHohe Kommunikationsfähigkeit und hohe Dienstleistungs- bzw.
About us Your Contribution Develop and build up knowhow and knowledge in application of high index wafers for Augmented Reality, and of optical materials/elements in consumer electronics devices/system.As technical interface to customers, work with customer, starting in R&D phases, understand customer’s technical requirement, and provide solutions based on our product portfolio and capabilities.Feedback customers’ need to internal technical team, and coordinate internal development projects.Support customers’ challenges in their further processing of our products in their production.Lead and coach application engineers; plan and coordinate internal resources.Provide technical support for BD/sales for new applications of our products.Expand industry network with technical experts in our industries. Your Profile Master or PhD degree of Optics, Materials or Engineering.Min. 10 years work experience in opto-electronics industry；min. 5 years with management role.Good knowledge in optical materials, especially on high index wafers, blue glass, filter glass etc.Good knowledge of application of optical glass and/or wafer, and optical module design.
In addition, we rely on a balanced mix of on-site meetings and home office. We support you in your development We offer you optimal conditions to familiarize yourself so that you can quickly find your way around and become a part of the team!
Qualification Checklist: University degree (or equivalent) in engineering or a related fieldRelevant professional experienceHands-on experience with hardware testing according to space standards in one or more of the following domains: thermal vacuum, mechanical, or EMCProficiency in handling technical requirements (writing, reviewing, and interpreting)Strong conceptual thinking and problem-solving skillsBasic understanding of requirements engineeringExperience in test data post-processing and interpretationFluency in English (written and spoken) Bonus Qualifications: Hands-on experience with (thermal) vacuum systems and knowledge of how to design, procure, and operate these systems.Hands-on experience with mechanical testing, including preparation of tests, use of acceleration sensors, and test executionExperience with commercial data acquisition hardware and software Benefits: Join an innovative space-tech start-up with real impact on strategy and growthCollaborate globally and work hands-on with cutting-edge research and technologyEnjoy a flexible, agile work environment with 30 days of vacation and remote work optionsAccess top industry events, continuous learning, and professional developmentBenefit from relocation assistance to support your move, if requiredBe part of a supportive team with room to grow as we scale together Ihr Ansprechpartner Dr. Daniel Wittenstein +49 7931 4909007 Rückruf anfordern
This includes the day to day people management, work assignment, KPI/IKO evaluation, development plans and couching the team (9 direct and up-to 60 indirect reports); -Recovery management in case of major infrastructure incidents including coordinating any recovery efforts across all involved ITS support teams; -Accountability of first level incident management support for all systems supported by ITS by make use of service delivery skills and customer focused approach; -Participation in root cause analyses of infrastructure incidents and helps to implement the eventual solution.
About us Your Contribution Achieve planned KPIs (sales, new opportunities) via sufficient order incomeElaborate Sales plans, forecasting and performance reportsPlan, direct and coordinate customer strategies and activitiesManage Key Accounts (local OEMs)Setup and execute regular customer visitation schedules and visits in CRMGenerate inquiries from customers and related quotations with support of Customer Service and other internal entitiesAuthorize quotations and pricing; perform reviews, negotiations, and contracting with customersHandle customer complaints with the support of Inside Sales and Quality departmentAssist A/R with overdue managementDocument customer knowledge in CRMFoster new growth opportunities with new customers, products, applications and projectsDrive competitive intelligence and reports to Market Intelligence teamEstablish sound market and application knowledgeContinously improve the overall customer satisfaction along the customer journeyEnsure teamwork and alignment of goals and objectives Follow Company policies and protocols, while adhering to all safety guidelines Follow Company Code of Conduct, Core Values and applicable laws and regulationsParticipate in trade shows, exhibitions and conferences, when applicable Attend both internal and external trainings Your Profile Masters Degree in Engineering, Science or Business Administration, required Minimum 5 years in Key Account Management, required Technical Sales/Marketing or Product Management of high engineesring content materials and components in an industrial Business-to-Business (B2B) environment, strongly preferredExperience in the semiconductor industry and/or quartz glass material sales, strongly desired Ability to read, write and speak English; strong oral and written communication skillsProficiency in MS Office knowledgeAbility to work in a dynamic and fast growing industryGrowth and results driven mindsetPersonable with excellent people management and teamwork skillsAbility to work in a global, matrix organization Your Benefits Excellent healthcare benefits including medical, dental and visionShort and long term disability Tuition reimbursement Paid time offPet insurance Other supplemental benefits available upon election Please feel free to contact us You can expect interesting tasks and challenging projects, as well as motivated and friendly teams in fields that influence our future.
In addition, we rely on a balanced mix of on-site meetings and home office. We support you in your development We offer you optimal conditions to familiarize yourself so that you can quickly find your way around and become a part of the team!
关于我们 您的任务 Achieves planned KPIs (sales, number of new opportunities) by ensuring sufficient order incomeElaborates sales plans, forecast and performance reports including deviation analysis and action plan for assigned customersPlans, directs, and coordinates customer strategy and activities including milestone plans.Manages Key Accounts (local OEMs) including direct customers, value chain stakeholders and end usersSets up and executes regular customer visitation schedules and captures results of visits in CRM.Generates inquiries from customers and related quotations with support of Customer Service and other internal entities, authorizes quotation and pricing. Performs quotation reviews, negotiations, and contracting with customers.Handles customer complaints with support of Inside Sales and quality department.Assists Accounts Receivable with overdue management.Documents customer knowledge (organization, deciding nets, etc.) in CRM-system including maintenance of customer master dataImproves the overall customer satisfaction along the customer journey.Drives new growth opportunities with new customers, products, applications and projects with cross-functional customer teamsInitiates innovation and involves internal SCHOTT organization and external partnersDrives competitive intelligence and reports to Market Intelligence teamEstablishes good market / application knowledge and understanding 您的简历 Master’s degree in an engineering discipline, science or business administrationMin.5 years in Key Account Management, technical sales/marketing or product management of high engineering content materials & components in an industrial Business-to-Business (B2B) environment.
Value & Margin Optimization Drive profitability through product, channel, and COGS optimization, maintaining updated business cases to reflect evolving cost and value drivers. Support lifecycle extension strategies, including reformulations, market expansions, and strategic divestments to enhance long-term product value.
The company values both the local proximity to its customers and the support of a global organisation. Now, the company is planning to grow its German business and customer base. YOUR ROLE You are responsible for all commercial activities in Germany and for the sales budgets and sales revenue Reporting to the sales director you are in contact with R&D and marketing to keep them informed about market relevant information and bringing new (product) ideas to the company’s attention You build a strong customer base in Germany by setting up and implementing a local sales structure You lead and motivate the sales team and strengthen the business together YOUR PROFILE You have several years of professional experience and proven success in B2B sales, preferably in the food ingredients or meat branch; additionally, you have technical degree in food science/technology or similar fields You have excellent commercial skills, experience in working with customers and in international environments You enjoy driving the business forward, you’re triggered by challenges and are highly motivated, self-reliant and are strong networker WHAT YOU CAN EXPECT Our client has an entrepreneurial culture and works in agile, collaborative, and focused teams.
Michael Page sucht in eine/n Application Support Specialist (m/w/d) (ID-Nummer: 13685459)
Bechtle AG sucht in eine/n Junior Application Support (w/m/d) (ID-Nummer: 13655644)
Full-time, 40 hours per week Become part of our KISTERS Group and support us in making a positive contribution to a more sustainable world. How you can contribute: Develop accurate forecasts and predictive models, identifying trends, seasonality, and variances.
Full-time, 40 hours per week Become part of our KISTERS Group and support us in making a positive contribution to a more sustainable world. How you can contribute: Develop accurate forecasts and predictive models, identifying trends, seasonality, and variances.Transform complex datasets into clear, executive-level dashboards and reports to support business decisions.Maintain high-quality datasets through rigorous data cleaning, validation, and governance practices.Translate analytical insights into actionable strategic recommendations for stakeholders.Lead, motivate, and coordinate project teams across international locations.Organise and manage projects efficiently, including scheduling, resource allocation, and task prioritisation.Make timely, informed decisions under pressure, balancing risks and project objectives.Solve project challenges creatively and flexibly, adapting to unforeseen changes while maintaining progress.Communicate goals, expectations, and project status clearly to teams and stakeholders.
In addition, we rely on a balanced mix of on-site meetings and home office. We support you in your development We offer you optimal conditions to familiarize yourself so that you can quickly find your way around and become a part of the team!
Ehrhardt + Partner Group sucht in Boppard-Buchholz, Hamburg eine/n Application Support Engineer (m/w/d) (ID-Nummer: 12897438)
About us Your Contribution Develop and progress into a technical expert for specialty vials and ready-to-use [RTU] vials, supporting growth with our innovative productsCollaborate within a global, cross-functional team (sales, product management, quality, pharma services)Design and execute targeted roadshows with market intelligence, sales, and marketing in biotech hubs across the United States Act as a technical expert to introduce high-value products to the biotech sectorIdentify and acquire new customers; support cross-selling of high-value products to established accountsUnderstand the drug formulation for clients, along with their challenges, while providing technical solutionsFollowing all Company policies, procedures, along with Code of Conduct and safety guidelines Your Profile Bachelor’s Degree in natural science (Chemistry, Physics, Biology, Pharmacy, Biotechnology) or EngineeringAt least 3 years of experience in business development or related roles in a B2B environment within an international organizationExperience in pharmaceutical packaging, medical devices, or biotechnology, strongly preferredProven project management, analytical, and conceptual skillsFluent in English (additional languages are a plus)Willingness to travel up to 60%Strong analytical skillsDemonstrated project management skill, along with conceptual skillsWell-organized and highly motivated Your Benefits Excellent healthcare benefits including medical, dental and visionShort and long term disability Tuition reimbursement Paid time offPet insurance Other supplemental benefits available upon election Please feel free to contact us You can expect interesting tasks and challenging projects, as well as motivated and friendly teams in fields that influence our future.
Within the EMEA region (Europe Middle East Africa) Marketing and Technical Support & Development Team, a Position of Market Segment Manager - Diary is needed to drive growth in the selected strategic market segments.
Regularly communicate with clients to understand their evolving requirements and ensure the data centre meets their needs. Collaborate with sales and business development teams to support client acquisition and retention efforts. Compliance and Risk Management: Ensure compliance with data centre industry standards, regulations, and security protocols.
In addition, we rely on a balanced mix of on-site meetings and home office. We support you in your development We offer you optimal conditions to familiarize yourself so that you can quickly find your way around and become a part of the team!
In addition, we rely on a balanced mix of on-site meetings and home office. We support you in your development We offer you optimal conditions to familiarize yourself so that you can quickly find your way around and become a part of the team!
In addition, we rely on a balanced mix of on-site meetings and home office. We support you in your development We offer you optimal conditions to familiarize yourself so that you can quickly find your way around and become a part of the team!
To grow the business and to help Zeelandia’s customers to grow their business, the Marketing and R&D teams of the Zeelandia Group are working closely together in one department. This supports collaboration, also trainings are provided to the operational companies (OpCo’s) in the countries in order to lead new product development and to enhance innovation to fuel growth.
Your tasks Strategic customer engagement & planning Lead strategic customer dialogues with global decision makers to identify customer's business objectives, supply chain requirements & challenges Create future opportunities by translating customer needs & business trends into potential solutionsLink senior DHL executives with account counterparts at board or senior management level Relationship & opportunity development Position yourself as a strategic resource in a way that senior customer management seeks advice on high impact topicsProactively identify opportunities and develop recommendations on a global & regional level based on financial attractiveness, risk and fit of customer requirements with DHL capabilitiesManage the renewal agenda in a proactive manner at a global and regional level Preparing, winning & implementing the deal Create and present high complexity solutions to customer demonstrating clear business & solution fitEnsure common understanding of service expectations & solutions both with the customer, DHL countries/regions & within CSI Challenge solution delivery team to ensure customer inputs & requirements are translated into DHL offer Service management & account maintenance Act as key contact for customer and channel the communication toaccount teams and DHL internal functionsSupport effective Customer Satisfaction Survey (CSS) process & drive follow up activities to increase customer satisfaction year-on-year Strategic Thinking & Targeting Translate customer strategy into meaningful business opportunities of value for DHL divisions extended to board level independently, and ensure buy-in for the sameProactively identify best fit opportunities for DHL across regions/products/solution Selling & Influencing Develop & articulate business and solution fit that reflects customer’s requirements, sector & product knowledgeDevelop proposals that adhere to internal guidelines & commercial standards Prepare for commercial discussion by identifying customer’s buying criteria & developing strong pricing & negotiation strategies that incorporates knowledge of competitor’s position Developing Commercially Viable & Innovative Solutions Proactively offer x-divisional solutions that leverage all relevant products & capabilities of DHL divisionsEngage customers through consulting studies & customer workshops to identify opportunities to offer innovative solutions, by leveraging a broad network of resources internal and externalUnderstand key DHL & customer’s business drivers (e.g revenue, cost) & anticipate impact of business decisions & solutions based on the macro-economic environment Working Across the Business •Coordinate divisional account team (e.g. monthly team calls) and ensure that necessary resources are available on a global scale •Involve relevant CSI & divisional key stakeholders & secures buy-in & support for CDP, solution offering and implementation Your profile University degree in Business, Logistics or related10-12 years’ experience in Logistics Industry, Service Industry, within the sector or with the Customer 5 years’ experience with one or more DPDHL divisions in regional/ global environment7-10 years’ of commercial management experience5 years’ Consultative Selling experience working at board level in an international environment5 years’ experience in solution design, operational, performance and project managementExcellent analytical & problem solving skillsEffective presentation & facilitation skillsExcellent business English and French (written and oral)Structured work approach International exposure and cultural sensitivityAbility to engage and lead discussions at board level with senior managementAbility to work independently and within a team to deliver resultsAbility to lead and influence without formal authorityAbility to adapt and perform under changing and uncertain conditionsAbility to manage virtual, global teams •Willing to undertake (extensive) international travel Your benefits We offer excellent employee benefits, a competitive salary package and great development opportunities.
We maintain close relationships with customers across all industries and therefore can provide engineering specialists with exciting projects and attractive job opportunities, drawing on your personal interests and experience. As your professional companion, we support you throughout the entire process, from the first contact to the first day on your new job – all this completely free of charge.
For this important task our client is looking for a Trade Marketing Manager to support all sales activities in the DACH region. YOUR ROLE You support sales activities in the DACH market by conducting market and competitor analysis and by providing market insights You support the development and execution of the growth strategy You plan, deliver and track BTL activities You provide required product information and create sales stories for New Product Developments You cooperate closely with brand management You ensure compliance with legal, category and customer requirements You support e-commerce activities from a marketing point of view YOUR PROFILE You have more than 3 years’ experience in trade marketing in the FMCG industry, ideally in the food industry You have proven your ability to conduct market analysis and transfer them into sales argumentation As a person you have a hands-on attitude with the ability to roll up your sleeves and you feel comfortable with working in an agile, entrepreneurial company environment from home You have strong analytical skills combined with creativity and digital affinity You have excellent communication skills You have a bachelor's or master’s degree in marketing, or a similar qualification You are fluent in German and in English This position offers an important role within a growing, non-bureaucratic company environment which values entrepreneurship and agility.
Travel to field locations as necessary to deliver and complete the project May support Inside Sales activities such as providing new machine quotation support, hosting customers on sales visits and helping to upkeep product cost forms.
Mangelmanagement, Qualitätssicherung, Dokumentation) und Anpassung der Software-Workflows an individuelle KundenanforderungenDurchführung von Onboardings, Anwenderschulungen (remote und vor Ort) sowie Begleitung bei der Einführung neuer FunktionenAnsprechpartner/in für Kunden bei fachlichen und anwendungsbezogenen FragestellungenErstellung und Pflege von Schulungsunterlagen und DokumentationUnterstützung bei der Weiterentwicklung von Best PracticesMitwirkung bei der kontinuierlichen Verbesserung unserer Customer-Success-ProzesseEnge Zusammenarbeit mit Produktmanagement und Entwicklung zur strukturierten Weitergabe von Kundenfeedback ------ Dein Profil Abgeschlossene Ausbildung oder vergleichbare QualifikationErste oder mehrjährige Erfahrung im Kundenkontakt, Support, Projektarbeit oder ProzessumfeldErfahrung in der Bauleitung, Projektsteuerung oder im Bauprozess ist hilfreich, aber kein MussSehr gutes Verständnis für Prozesse und AbläufeFähigkeit komplexe Zusammenhänge strukturiert zu erfassenSicheres Auftreten im Umgang mit KundenIdealerweise Erfahrung mit Software-Einführung oder organisatorischen Veränderungen ------ Dich erwarten Ein spannender Arbeitsplatz in der innovativen und bunten nesseler Familie mit starkem ZusammenhaltKurze Entscheidungswege und Möglichkeit zum Mobile WorkingFrühe Verantwortungsübernehme und Raum für eigene IdeenAttraktive Vergütung, 30 Tage Urlaub Zuschuss zur AltersvorsorgeUmfangreiche Fort- und WeiterbildungsmöglichkeitenEine Mitgliedschaft bei Urban Sports Club (kostenloser Besuch von Fitnessstudios, Schwimmbädern, Badminton- und Kletterhallen u.v.m.)Fahrradleasing über BusinessBike, Corporate Benefits, gemeinsame Ausflüge und Events ------ Hört sich das spannend an?
With over 70 unique product solutions, 10,000 customers in 55 countries and 15 offices worldwide including China, Japan and the USA, Andor is devoted to supporting the greatest scientific advancements of our age We want to empower our employees so that they innovate, support our growth and improve our productivity. We support them to make the right decisions and reach their full potential as they develop their careers at Oxford Instruments.
In addition, we are proud to say that we offer a clear career framework, support continuing professional development and provide opportunities for staff to travel to other TFP clinics further their learning and support career progression.
In addition, we are proud to say that we offer a clear career framework, support continuing professional development and provide opportunities for staff to travel to other TFP clinics further their learning and support career progression.
Support cost-control initiatives via efficient rota management, overtime/on-call/TOIL, and resource utilisation (with financial accountability resting with the GM).
Set governance standards for Quality (for both regulated and non-regulated) across MLEMEALead the innovation agenda for Quality in support of 2020 agendaMeasure regional Service Quality versus internal targets and manage/ challenge performance to ensure maximum performance is being reachedMeasure performance against customer expectations and SLAs and manage/ challenge current performance to ensure customer satisfaction Drive and deliver strategic programs through Quality responsible in MLEMEA clusters Change management: overcoming resistance to change through influencing, effective communication and negotiation Relationship Management: alignment of objectives & delivery against them, management of expectations and of perception Active coaching, support and management of Regional Operational Excellence projects in the area of QualityLead the communications channel between Quality at regional level and the Global and Cluster key stakeholders Managing stakeholder relationship at all levels while providing direction and oversight to respective resourcesManage strategic regional / transformational Quality programs and budgets accordingly Lead and develop highly skilled QRA members in countriesEffective management of geographically and culturally diverse teams with conflicting priorities What is required from you?
Essential Duties and Responsibilities Customers (external) Identify, establish and manage multi-tier relationships across customer and DHL organizations to ensure a long-term business partnership and achievement of corporate goals Build and maintain executive relationships within the designated Key Accounts (Local as well as Multi-National) customer accounts and Partners Provide customer oriented service at all times relating to specific sales and customer expectation issues Reporting to the Sales Manager, B2B Provide customer account revenue and activity reporting, as required by the Management team Participate in and contribute to the development of strategies and approaches to maintain, protect, improve and grow account sales & portfolio Keep current and provide account strategy in line with country level business plans, ensuring profitable revenue growth Provide country inputs to the development of account strategies Implement agreed account sales and customer acquisition strategies set by the regional account team, ensuring targeted revenue and profitability levels are in line with agreed business plans Drive sales improvement through regionally harmonized processes Contribute to the regional bidding or RFQ process when requested Communication Develop a working relationship with the relevant support sections e.g. GKAM Support Group, Operations to ensure they are kept up to date with all issues relating to the GKAM Customer accounts Represent the customer in the solution/service development process, ensuring clear communication of customer expectations and requirements Work together to strategically improve the overall competitive advantage of the customer, and maximize the customer’s life time value to DHL Sales/Customer Account Development – Planning and Follow Up Formulate a personal sales plan that incorporates initiatives for identifying and gaining new business prospects and maximizes growth within the existing account base so that the required account sales results are achieved Develop and implement a strategy to promote DHL programs and solutions to the assigned list of customer accounts Implement global and regional account acquisition / development approaches and platforms Display strong skills in global customer analysis to ensure that all customer requirements are being fulfilled Manage and co-ordinate the agreed account initiatives, activities and programs to retain and grow ongoing revenue and profit contributions Develop plans to deny competitor penetration into the accounts Co-ordinate the development and delivery of services and solutions that provide consistency and reusability to enable customers to achieve their corporate objectives and gain competitive advantage through DHL Margins/Profitability Assurance Establish and implement a pricing review timetable that ensures improving margins from designated accounts Adhere to regional standards on profit margins and discount guidelines Ensure all customer agreements are cost sensitive to ensure a suggested minimum pricing tariff is set and adhered too.
Your Contribution Promotes and sells the complete pharmaceutical packaging (PP) product portfolio to dedicated international customers in the area responsibilityDefine sales strategy, projects, activities and create customer specific solutions with regards to products, services, conditions and problem solving.Develops and promotes sales growth & margins, aligns with key accounts, product management and marketing strategies / goalsActively analyzes and provides continuous updates about potentials to KAM, product management, marketing, customer service and production departments of product development, market trends, competitor information and new product opportunitiesVisits prospects and customers and provides regular updates and reports on customer/prospect visits and activities of dedicated local and international customersManage, maintain and update the customers’ file and system (CRM, Sales Database) according to established process and procedureWork closely with Customer Service to support him / her for Quotation, Account Receivables and Complaint handlingNegotiation of prices and payment conditions in coordination with the supplying unit or the KAM and give input in the global price negotiationsEstablishes the yearly budget and quarterly forecast for the dedicated local and international customers (per product group and supplying plant)Monitors budget achievement monthly and react accordingly if deviations occur.Assists with customer support for technical issues, audits, concerns, questions and acts as interface between customer, KAM and production siteGenerates customer contacts at various levels and functions (multi-channel selling)It is proactive as a team member and player to implement and reach departmental, plant and corporate objectivesProvides monthly summary reports about activities of domestic and international customers handled.Monthly competitor analysis as supporting data to take the right decision to retain or gain new market share or new customers.Monitoring quarterly Sales achievement to ensure yearly target achieved.Together with the Finance team, monitory Account Receivables on weekly basis to achieve the assigned target.Active participation in company activities that relate with customers, aside from the routine tasks.To ensure sales achievement assigned by company.To ensure customer satisfaction is reached by referring to global surver result.To ensure routine tasks, periodic tasks and variable tasks are well executed.The authority level follows the approval matrix guideline defined by global Schott Pharma.The authority level follows the approval matrix guideline defined by Schott Igar Glass.The authority level follows tasks and responsibilities given by direct superior accordance with the valid guideline.
People management Manage a team of 6-7 employees (including field service engineers, in-house mechanics) to meet service plan and maintenance goals.Make consistent decisions aligned with leadership, integrity, quality, urgency, and teamwork.Develop and manage the team’s technical and interpersonal skills for future growth.Ensure team members engage in learning through the Learning Link platform.Recruit and train new staff as needed.Arrange practical equipment and service training.Hold continuous 1-1 dialogues with the team to maximize their potential. Service Sales support Promote Customer-Centric Culture: As the “face to the customer, actively advocate for service and equipment sales within the Service teamCollaborate with Sales: Work closely with service sales to understand customer needs and identify ways Leybold Services can provide support.Innovate Services: Contribute to the development of new services for clients.Effective Customer Response: Handle customer complaints and repair cost reimbursement requests efficiently.
Travel to field locations as necessary to deliver and complete the project May support Inside Sales activities such as providing new machine quotation support, hosting customers on sales visits and helping to upkeep product cost forms.
What you will do: Lead strategic and operational projects across multiple systems and teams in the supply area Analyze and challenge business requirements to minimize technical complexity while meeting business needs Collaborate closely with partner integration units and application teams to implement scalable technical solutions Steer E2E testing together with the partner and internal application teams with a high motivation to get yourself involved wherever needed / possible Ensure on-time delivery by tracking milestones and aligning across teams Support the operational business by issue resolution process by analyzing, prioritizing, investigating and tracking the bugs related to new integrations Lots of space for your own ideas and creations, flat hierarchies and very short decision-making process Who you are: Completed studies in business informatics or a comparable course of study 2-5 years of hands-on experience in project management / business analysis within a tech organization Proven experience in managing stakeholders from both technical and business backgrounds Analytical, logical, and structured approach to problem-solving Strong technical curiosity and a solid understanding of how systems and architectures work (including knowledge of databases, data flows, logs, payloads, and SQL) Good communication skills (especially English) Solution-oriented and out-of-the-box problem solving Analytical, logical and efficient way of thinking Proactive attitude, willingness to take responsibility Fast understanding of complex tasks with many variables and high complexity Nice to have: experienced in designing process flows experience in eCommerce experienced with middlewares Additional information: **Working model: Due to the upcoming tasks and responsibilities for this position, it is required to work onsite at our headquarters in Hamburg on a weekly basis.
In addition, we rely on a balanced mix of on-site meetings and home office. We support you in your development We offer you optimal conditions to familiarize yourself so that you can quickly find your way around and become a part of the team!